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Shipping

Do you have some questions about your shipment? Don't worry, you will probably find a suitable answer to all your questions below. If not, you can always contact us via our contact form. Click a topic below for which you require additional information.

in stock
If product is in stock

Products that are in stock and ordered before 2.50 PM (CET), will normally be shipped no later than the next working day. Consequently you will receive the order within 2 to 4 working days. This term depends on your location. Check the average UPS lead time lower on this page for your estimated delivery time.

Not in stock
If product is NOT in stock

If you order products that are not in stock, we will order them from our supplier. Hence the delivery time will be a bit longer. The delivery time depends on the brand. In the table below you can find an overview of the average delivery times of our suppliers and manufacturers. If some articles of your order are out of stock while others are in stock, the order will only be shipped once all items are present in our warehouse. All items are shipped together.

Average delivery time by brand

Attention: These are average lead times. When the supplier or manufacturer runs out of stock or has to deal with production delays, these average delivery times may not be met. You can follow the status of your order online in your account.

&tradition
2 to 4 weeks
ABB (Vynckier)
1 to 2 weeks
Abitaz
> 4 weeks
Absinthe by dmlights
> 4 weeks
Absinthe by Peeq
> 4 weeks
AduroSmart
1 to 2 weeks
Alessi
1 to 2 weeks
Anglepoise
2 to 4 weeks
Artemide
> 4 weeks
Artemide Architectural
> 4 weeks
Astro
2 to 4 weeks
Audo Copenhagen
> 4 weeks
Ay illuminate
2 to 4 weeks
AYTM
2 to 4 weeks
Azimut
2 to 4 weeks
B-Logicx
1 to 2 weeks
Bega
2 to 4 weeks
Bel Lighting
2 to 4 weeks
Belucca
1 to 2 weeks
Bover
2 to 4 weeks
Brokis
> 4 weeks
Bticino
1 to 2 weeks
Calex
1 to 2 weeks
Casambi
1 to 2 weeks
Catellani & Smith
> 4 weeks
Dark
> 4 weeks
Dark Air
> 4 weeks
DCW
> 4 weeks
DCWéditions
> 4 weeks
Deknudt Lighting
1 to 2 weeks
Delta Light
1 to 2 weeks
Design for the People
2 to 4 weeks
Design House Stockholm
2 to 4 weeks
Diesel with Foscarini
1 to 2 weeks
Diverse
1 to 2 weeks
DMLights
> 4 weeks
Domus
2 to 4 weeks
Doxis
2 to 4 weeks
Droog
2 to 4 weeks
Duracell
1 to 2 weeks
Ecomoods
1 to 2 weeks
Ed-dis
1 to 2 weeks
Eglo
1 to 2 weeks
Eigen productie
1 to 2 weeks
Eltako
1 to 2 weeks
Esedra
2 to 4 weeks
Euro Luce
> 4 weeks
Feelux
1 to 2 weeks
Ferm Living
2 to 4 weeks
Flos
> 4 weeks
Flos Architectural
> 4 weeks
Fluke
1 to 2 weeks
Fonckel
1 to 2 weeks
Fontana Arte
> 4 weeks
Foscarini
> 4 weeks
Frama
2 to 4 weeks
Frandsen
1 to 2 weeks
Friedland
2 to 4 weeks
Fritz Hansen
2 to 4 weeks
Fritz Hansen Lighting
2 to 4 weeks
Gardy
1 to 2 weeks
GE (Vynckier)
1 to 2 weeks
Gesso
2 to 4 weeks
Gira
1 to 2 weeks
Girard Sudron
2 to 4 weeks
Graypants
2 to 4 weeks
Gubi
2 to 4 weeks
Hay
2 to 4 weeks
Helia
1 to 2 weeks
Humble
1 to 2 weeks
Il Fanale
> 4 weeks
Indigo
2 to 4 weeks
Ingo Maurer
2 to 4 weeks
Integral LED
1 to 2 weeks
IP44.de
1 to 2 weeks
Iulite
2 to 4 weeks
Kartell
2 to 4 weeks
Karven
2 to 4 weeks
KDLN
2 to 4 weeks
Kreon
2 to 4 weeks
KRS
1 to 2 weeks
KTB
1 to 2 weeks
Kundalini
2 to 4 weeks
Laes
1 to 2 weeks
Ledino - Philips
1 to 2 weeks
Leds_C4
1 to 2 weeks
Legrand
1 to 2 weeks
Linea Verdace
1 to 2 weeks
Lirio
1 to 2 weeks
Lodes
2 to 4 weeks
Louis Poulsen
2 to 4 weeks
LSA International
1 to 2 weeks
Luceplan
> 4 weeks
LZF
> 4 weeks
Marset
2 to 4 weeks
Martinelli Luce
> 4 weeks
Massive
1 to 2 weeks
Meanwell
1 to 2 weeks
Memostar
1 to 2 weeks
Menu
1 to 2 weeks
Modular Lighting
1 to 2 weeks
Moooi
2 to 4 weeks
Muuto
2 to 4 weeks
Namuos
1 to 2 weeks
Nautic
> 4 weeks
New Works
1 to 2 weeks
Next
2 to 4 weeks
Nice
1 to 2 weeks
Niko
2 to 4 weeks
Nordlux
1 to 2 weeks
Nordtronic
1 to 2 weeks
Norlys
2 to 4 weeks
Normann Copenhagen
2 to 4 weeks
OBO
1 to 2 weeks
Orbit
1 to 2 weeks
Osram
1 to 2 weeks
Pallucco
2 to 4 weeks
PCE
1 to 2 weeks
Peha
1 to 2 weeks
Perluci
1 to 2 weeks
Perry
2 to 4 weeks
Petite Friture
1 to 2 weeks
Philips
1 to 2 weeks
Philips Hue
1 to 2 weeks
Plumen
1 to 2 weeks
Popp
2 to 4 weeks
Prandina
2 to 4 weeks
Procontrol
2 to 4 weeks
PSM Lighting
1 to 2 weeks
Puik
1 to 2 weeks
Qbus
1 to 2 weeks
Reality
1 to 2 weeks
Royal Botania
1 to 2 weeks
SBP
2 to 4 weeks
Segula
1 to 2 weeks
Seletti
> 4 weeks
Serien
2 to 4 weeks
SG Lighting
1 to 2 weeks
Siedle
1 to 2 weeks
Slamp
2 to 4 weeks
SLV
1 to 2 weeks
Stagobel
1 to 2 weeks
Steinel
2 to 4 weeks
Stiebel Eltron
2 to 4 weeks
Studio Italia
2 to 4 weeks
Sylvania
2 to 4 weeks
Tal
1 to 2 weeks
Tekna
> 4 weeks
Terzani
> 4 weeks
Theben
1 to 2 weeks
Tom Dixon
2 to 4 weeks
Toplux
1 to 2 weeks
TossB
2 to 4 weeks
Trio
1 to 2 weeks
Trizo21
2 to 4 weeks
Uni-Bright
1 to 2 weeks
Urmet
1 to 2 weeks
Varta
1 to 2 weeks
Vergokan
1 to 2 weeks
Verpan
2 to 4 weeks
Vibia
2 to 4 weeks
VIPP
2 to 4 weeks
Vossloh
1 to 2 weeks
Wago
1 to 2 weeks
Wever & Ducre
1 to 2 weeks
WiZ
1 to 2 weeks
Woud
1 to 2 weeks

In spite of the rising diesel and gasoline prices, we aim to keep our shipping costs as low as possible. Orders with a purchase value of € 100 and higher are shipped free to Belgium, the Netherlands, Germany, Austria, Denmark, France, Luxembourg and Monaco. For shipments to the UK delivery is free from a purchase value of £ 500.

Professional customers enjoy free shipping on purchases with a value of € 300 or higher. This only applies for deliveries in Belgium, the Netherlands, Germany, France and Luxembourg. For all other countries shipping costs will be calculated based on the order's volume afterwards.

More details about your shipping costs can be found in the table below. It contains the shipping costs per country as well as the purchase value from which the shipment is free.

Please note, in case of deliveries outside the EU, you will always be charged import duties or taxes. Import duties and taxes shall always be borne by the customer.

If your country is not in the list, you can contact us to make a price offer for shipment to your country.

For countries marked with (*), a surcharge based on dimensions and weight of the shipment may apply for deliveries to remote areas, such as islands. Our customer service department will notify you if this applies to your order.

Shipping costs overview

Andorra
Shipping costs : € 49
Free delivery from : € 500
Austria
Shipping costs : € 14
Free delivery from : € 100
Belgium
Shipping costs : € 6
Free delivery from : € 100
Bulgaria
Shipping costs : € 30
Free delivery from : € 300
Croatia
Shipping costs : € 30
Free delivery from : € 300
Czech Republic
Shipping costs : € 18
Free delivery from : € 200
Denmark
Shipping costs : € 14
Free delivery from : € 100
Estonia
Shipping costs : € 40
Free delivery from : € 400
Finland
Shipping costs : € 35
Free delivery from : € 400
France (*)
Shipping costs : € 12
Free delivery from : € 100
Germany
Shipping costs : € 12
Free delivery from : € 100
Gibraltar
Shipping costs : € 60
Free delivery from : € 500
Greece
Shipping costs : € 36
Free delivery from : € 400
Hungary
Shipping costs : € 21
Free delivery from : € 200
Ireland
Shipping costs : € 27
Free delivery from : € 300
Italy (*)
Shipping costs : € 27
Free delivery from : € 300
Latvia
Shipping costs : € 40
Free delivery from : € 400
Liechtenstein
Shipping costs : €

Lithuania
Shipping costs : € 45
Free delivery from : € 500
Luxembourg
Shipping costs : € 10
Free delivery from : € 100
Monaco
Shipping costs : € 14
Free delivery from : € 100
Netherlands
Shipping costs : € 10
Free delivery from : € 100
Norway
Shipping costs : €

Poland
Shipping costs : € 20
Free delivery from : € 200
Portugal (*)
Shipping costs : € 27
Free delivery from : € 300
Romania
Shipping costs : € 44
Free delivery from : € 500
San Marino
Shipping costs : € 54
Free delivery from : € 500
Slovakia
Shipping costs : € 18
Free delivery from : € 200
Slovenia
Shipping costs : € 18
Free delivery from : € 200
Spain (*)
Shipping costs : € 27
Free delivery from : € 300
Sweden
Shipping costs : € 36
Free delivery from : € 400
Switzerland
Shipping costs : € 100
Free delivery from : € 500
United Kingdom
Shipping costs : GB£ 25
Free delivery from : GB£ 500
Vatican City State
Shipping costs : € 24
Free delivery from : € 300

Our shipments are carried out by our reliable partner UPS. All shipments are insured. The lead time depends on the country to which you are shipping. On the map below you can find the average UPS lead times per country.

Because of Brexit and the logistic changes that come with it, deliveries to the United Kingdom might take longer than indicated on the map below.

Transportation times UPS

UPS logo

The majority of our shipments are carried out by UPS. With us you are guaranteed of your shipment, you can rest assured that you will always receive your ordered products in new condition and undamaged. When damages occur during shipment, we will provide you with a replacing article.

For our shipments outside of Europe, we always choose air transport to ensure a quick delivery.

In addition, we always ship with the fast UPS express service for shipments outside of the European Union (excluding Norway and Switzerland), without charging additional costs. The express service normally stands for a delivery within 4 working days after shipment.

Frequently asked questions about deliveries

Will UPS inform me of the delivery day?

UPS always informs you in advance about the delivery of your package. With UPS MyChoice you can also receive updates about your delivery via SMS or e-mail. You can also change the delivery address and time and set your preferences for when you are not at home when your parcel is delivered.

What if I'm not at home at the time of delivery?

No problem. Your parcel will be delivered to your neighbour or taken to the nearest UPS Access Point. So you can pick up your parcel at your convenience.

The UPS driver will leave a note in your letterbox telling you where you can pick up your parcel.

Can I track the status of my parcel?

You can check the status of your package using the tracking number you receive in your mailbox. The tracking number contains up to 25 characters. All you have to do to know where your parcel is is to enter the number in the UPS tracking tool.

What is a UPS Access Point?

A UPS Access Point is a location for shipping and collecting parcels. When you opt for delivery to an Access Point, you choose the security of being able to collect your package at your convenience thanks to flexible opening hours.

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